1. Contact your bank online and visit the E-Transfer section. You may wish to call them directly or visit them in person if you need assistance.
2. Add our email and exact total price with taxes as seen on your invoice.
3. Submit the transfer.
4. We will provide you with the secret word into the transfer for security. The secret word will be generated for you after check out. Please read the instructions at the bottom of the page after you check out.
5. We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.
Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system. Once received in our payment system, processing of your e-Transfer can take up to 12 hours.
If your order remains on hold for longer than 12 hours, and your e-transfer is still pending, this is because our system has not received your payment.
Our system is unable to match your payment to your order. This issue occurs when no order number is included in the notes section of your e-Transfer and the email is different to that of the email you have registered with your profile.
Our system has not received your e-Transfer because you have sent the payment to the incorrect email address.
Our system is unable to accept the e-Transfer because you have not included the correct question and answer as stated in the payment instructions.
Becoming a Member with Us
Here are questions that we receive frequently from our community!
1. Create a profile by entering your email and password.
2. Enter your shipping address.
Note: Once you complete the sign-up, your membership will be pending approval. Please allow up to 24-hours for verification.
How Do I Order My Products?
Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.
At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.
When you “Checkout” the order, details including our e-transfer email will be emailed to you.
Next, login to your online banking and send the full order amount to the email specified in the previous instruction email, Note: Partial payments are NOT accepted.
Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.
Congratulations, youíve now placed your first order!
Shipping & Handling
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please note that if you place your order and pay for it over the weekend, then your order will be shipped out to you the following Monday.
Once your order is shipped out to you, although most packages arrive in 2-3 business days, you should allow up to 5 business days if you do not reside in an easily accessible neighbourhood. (Canada Post has informed everyone that there may be delays in delivery due to the Holiday Season)
Note: When tracking your package please look for the status “Item out for delivery” indicating that the package has left the sorting facility and is on its way to your
More often than not, members get their packages on time or a day later. If you do not receive it two days after your expected date, let us know so we can file a trace with Canada Post. Please note that this investigation could take up to 2-3 weeks depending on how fast Canada Post operates.